Frequently Asked Questions

Lyceum is a cloud-based industrial analytics platform designed for engineers and analysts. It allows you to collect, analyze, and visualize measurement data from various test equipment in one centralized location. Think of it as the command center for all your measurement data.

Getting started is easy! Sign up for a free 30-day trial, and you'll have immediate access to all features. Our onboarding wizard will guide you through connecting your first data source and creating your first dashboard. Most users are up and running within 15 minutes.

Lyceum supports a wide range of test equipment including Klippel QC analyzers, Audio Precision APx500 series, Keysight DAQ systems, and many more. We also support custom data formats through our API. Check our Plugins page for the full list of supported integrations.

Yes! Lyceum supports importing historical data from CSV, Excel, and various proprietary formats. Our data import wizard helps you map your data fields and set up the correct metadata. You can also use our API for programmatic bulk imports.

Yes, we offer a 30-day free trial with full access to all features. No credit card required to start. At the end of your trial, you can choose the plan that best fits your needs.

Our Starter plan is perfect for small teams getting started with analytics. Professional adds advanced features like control limits, API access, and priority support. Enterprise includes SSO, dedicated support, and custom integrations. See our Pricing page for a detailed comparison.

Absolutely! You can upgrade or downgrade your plan at any time. When upgrading, you'll get immediate access to new features. When downgrading, the change takes effect at your next billing cycle.

Yes, you can save 20% by choosing annual billing instead of monthly. We also offer special pricing for educational institutions and nonprofits. Contact our sales team for more information.

Control limits are statistical boundaries that help you identify when a process is out of control. Lyceum can automatically generate sigma-distributed control limits from your production data, including features like jitter compensation and floating limits. These help you catch quality issues before they become problems.

Yes! Lyceum is built for team collaboration. You can invite team members with different permission levels (viewer, editor, admin), share specific projects or dashboards, and even collaborate in real-time. Enterprise plans include advanced team management features.

The Sequencer lets you chain together test actions and post-processing steps into automated workflows. You can define test sequences, data processing steps, and conditional logic—all with a visual editor. Once configured, sequences run automatically and create complete audit trails.

Yes, your data is always accessible. You can export to CSV, Excel, or via our API at any time. We believe in data portability—if you ever decide to leave, you can take all your data with you.

Absolutely. We use industry-standard encryption (TLS 1.3 in transit, AES-256 at rest), maintain SOC 2 Type II compliance, and conduct regular security audits. Your measurement data is logically isolated and never shared with other customers. See our Security page for more details.

Lyceum uses enterprise-grade cloud infrastructure with data centers in the US and EU. You can choose your preferred region during setup. Enterprise customers can request dedicated infrastructure or specific geographic requirements.

No, never. Your data belongs to you. We don't sell, share, or use your data for any purpose other than providing the service. See our Privacy Policy for complete details.

Yes, Enterprise plans include SSO support via SAML 2.0 and OAuth 2.0. This allows you to integrate Lyceum with your existing identity provider (Okta, Azure AD, etc.) for seamless and secure authentication.

All plans include email support and access to our documentation. Professional plans add priority support with faster response times. Enterprise plans include dedicated support engineers and custom SLAs. We also offer paid implementation and training services.

Yes! We provide self-service tutorials and documentation for all users. Enterprise customers get access to live training sessions and can request custom training for their specific workflows. We also host regular webinars on best practices.

You can reach our support team at support@lyceum.io or through the in-app chat. Professional and Enterprise customers can also access phone support during business hours.